In the 10 years since welfare reform, Illinois has reduced its welfare caseload by 80 percent. Journalist Sarah Karp reports on what’s changed in for those living in the welfare system.

She finds that thousands are now off the welfare system because they can’t navigate the new rules, miss appointments or have trouble getting onto welfare due to new restrictions. This, despite the view that Illinois has the most compassionate welfare requirements in the country. Karp speaks to April Harris about her experience, who has a job but still can’t afford an apartment on her meager salary.